# Key Screens

- **Tickets Workspace**
  - Board and table layouts
  - Bulk actions, status/priority edits
  - Ticket drawer for quick update

- **Ticket Detail View**
  - Conversation/task/activity/notes tabs
  - Context panel (details/people/knowledge)
  - Reply workflows with macro suggestions

- **CSM Navigation Sections**
  - Inbox, Customers, Knowledge Base, Automation, Settings
  - Shared route metadata and consistent page scaffolding