Jade MahjongPLAYER SUPPORT
A little help
with your next move.
Email hello@qentrah.com. Include your device, operating system, game version, puzzle number and the steps that led to the problem. A screenshot can help. Do not send passwords or private documents.
How do I find a match?
Match two identical free tiles. A tile is free when nothing covers it and at least one left or right side is open. Hint highlights a legal pair. If no pair is available, Shuffle provides a new playable arrangement.
How do helpers work?
The development build begins with three hints and three undo uses. A hint spends one hint and reduces your score by up to 50 points, without taking it below zero. Every five newly completed puzzles earns one hint and one undo use. Replaying an already completed puzzle does not grant that milestone again.
Where is my progress?
Continue returns to the last saved board on this device. Clearing app data, deleting the app or switching devices may remove or leave behind that save. There is no game account or cloud restore in the current build.
Can I turn off sound and particles?
Open Settings from the welcome screen or game. Music, sound effects and particles have separate switches. Reduce Motion limits animation and ambient movement. You can also choose a background and jade or vermilion accents.
Why is a rewarded video unavailable?
The offline macOS preview has no live ads. Mobile advertising requires a configured provider, network access and an available ad. No ad or reward is promised while these are unavailable. You can keep playing and earn helpers through puzzle milestones.
Where can I download the mobile game?
Android and Apple releases are being prepared. Public store links will appear on the game page when a release is available. We do not currently offer a public store download or paid pre-order.