QENTRAH STUDIO

Help & support

Contact us about sign-in, reading, listening, subscriptions, or privacy.

Report a problem

Include your device model, operating system, Shelf version, and the steps that caused the issue. You may attach a screenshot after removing personal information. Never send passwords or payment details.

Restore purchases

Open the Shelf Plus paywall and choose Restore Purchases using the same Apple or Google store account that made the purchase. For store purchases, manage your subscription and cancel renewal through that store’s settings. If you purchased a plan on the web, manage it from Account or contact support for help.

Offline reading or listening

Downloads require Shelf Plus. Check free storage and your internet connection while downloading. Review the Wi-Fi download preference in Settings.

Account and data deletion

Registered users can request deletion from Account → Settings. If you cannot sign in, contact us from your account email. Guests without an email can contact support before clearing their app data. Read the deletion page for details.