Terms of use
The basis for using the website, purchasing a product, and agreeing custom work with Qentrah.
Updated 26 September 2026On this page
The website and your agreement
These terms describe the use of Qentrah Studio’s website and the general basis on which products and services are offered. The product description, checkout details, and any written proposal accepted for your order form part of the relevant agreement. Read them before paying and keep a copy.
Any specific written terms for an order apply to that order, subject always to mandatory applicable law. Merely browsing a preview does not create a custom-work agreement or grant a licence to source files.
Accounts and authority to purchase
Provide accurate contact and order details, protect your login credentials, and contact us if you suspect unauthorised access. Purchase only where you have legal capacity to do so, or appropriate authority to act for a business or another person.
Do not attempt to bypass access controls, interfere with the service, distribute malicious software, or obtain another customer’s files or information. Necessary restrictions on access must be proportionate and remain subject to applicable law and your existing contractual rights.
Prices, scope, and payment
Review the total, currency, included work, delivery arrangements, and any disclosed taxes or additional charges before payment. A service enquiry is not an approved scope or a confirmed price. Custom work starts on the basis of an accepted written offer and its payment arrangements.
If there is a material error in an offer or payment record, we will contact you to resolve it. We do not treat an undisclosed additional charge as accepted merely because you have already made a payment.
Product licences and intellectual property
A purchase grants the licence described for that product or in your accepted offer; it does not automatically transfer all intellectual-property rights. Confirm permitted websites, client use, modification, and included source files before purchasing.
Do not resell or distribute source files as a standalone competing product unless the licence expressly permits it. Open-source components and third-party fonts, images, plugins, and services remain subject to their own licences. Nothing here removes permissions granted by those licences.
Custom work and your materials
The written proposal should identify deliverables, responsibilities, dependencies, milestones, review arrangements, and payment stages. Scope changes, additional work, and changes to timing or price should be agreed in writing before they are undertaken.
You are responsible for having the rights and permissions needed for materials you provide and for supplying the information and approvals required by the agreed schedule. Ownership and handover of custom deliverables follow the accepted proposal and applicable law.
External costs and ongoing services
Domains, hosting, paid applications, media, fonts, and other subscriptions are separate unless the offer includes them. Check who owns each account, who pays the provider, and how renewal or transfer will work. A link to an external service is not a guarantee of that provider’s availability or terms.
Support, maintenance, security updates, and future changes are included only to the extent agreed, without limiting any mandatory obligation or remedy. For a recurring service, the offer should identify the service period and renewal arrangements.
Problems, cancellations, and responsibility
Our refund policy explains how to raise delivery, product, payment, and cancellation issues. Contact us with the relevant order details so we can investigate and discuss a remedy. It does not impose a blanket “no refunds” rule.
We cannot promise uninterrupted website availability or that every product will suit requirements not included in its description or the accepted scope. This does not exclude responsibility, warranties, or remedies that cannot lawfully be excluded, and does not excuse failure to deliver what was agreed.
Changes, questions, and disputes
The version shown here applies from its stated update date to new use and new orders as relevant. Updating this page does not by itself rewrite an existing accepted offer or remove accrued rights. Changes requiring your agreement or additional notice must follow the applicable requirements.
Please contact us first if you want to clarify an order or raise a concern. Nothing in these terms prevents access to a competent regulator, dispute-resolution process, or court, or removes protections available under mandatory applicable law. No exclusive court or governing jurisdiction is designated by these general terms.