Key Screens

Tickets Workspace

• Board and table layouts
• Bulk actions, status/priority edits
• Ticket drawer for quick update

Ticket Detail View

• Conversation/task/activity/notes tabs
• Context panel (details/people/knowledge)
• Reply workflows with macro suggestions

CSM Navigation Sections

• Inbox, Customers, Knowledge Base, Automation, Settings
• Shared route metadata and consistent page scaffolding